1. Acceptance
These Terms of Service (“Terms”) govern your access to and use of certready.org and the CertReady certification training services (the “Service”), provided by Practical AI Solutions LLC (“CertReady,” “we,” “our,” or “us”). By creating an account, purchasing a course, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
- You must be at least 18 years old to create an account or enroll in a course.
- You must provide accurate and complete information, including your legal name, date of birth, and mailing address. State regulators require this information on certificate and completion records.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3. Account and Accuracy
You may not share your account with any other person. One account equals one person. If we believe an account is being shared, being used to take the course for another person, or otherwise being misused, we may suspend or terminate it and invalidate any certificate issued.
You agree to keep your account information current. If your legal name or address changes before your certificate is issued, update your profile. We are required to report completion records to state regulators using the information on file.
4. Course Access and Completion
- A course purchase grants you a personal, non-transferable right to access the purchased course until you complete it or until your access period expires.
- You must complete the course and the proctored final exam personally. Do not have another person complete any part of the course on your behalf.
- Progress gating requires passing each module’s quiz before accessing the next module.
- Up to three (3) final exam attempts are included at no additional cost. A nominal $9.99 fee applies to a fourth or subsequent attempt.
- We may update course content at any time to reflect changes in law, regulation, or pedagogy. Your completion record is tied to the version of the course you completed.
5. Proctoring Consent
The final exam is proctored using automated AI proctoring. By taking the final exam, you consent to the following, which occurs during the exam session only:
- Activation of your device’s camera and microphone
- Capture of a facial photograph for identity verification
- Monitoring of your screen activity and enforcement of full-screen mode
- Recording of flagged events and transmission of those events to CertReady for review
Biometric identifier consent. The facial photograph and webcam imagery captured during the exam may constitute a “biometric identifier” or “biometric information” under laws such as the Illinois Biometric Information Privacy Act (BIPA) and similar state laws. By starting the proctored final exam, you provide your informed written consent to the collection, storage, and use of this biometric data for the sole purpose of verifying your identity and confirming the integrity of the exam, as a state regulator requires the exam to be proctored. We do not sell, lease, trade, or otherwise profit from your biometric data. We retain it only as long as needed for that purpose and for any record-retention period required by law (see our Privacy Policy), after which it is permanently destroyed. If you do not consent, do not start the proctored exam; contact us instead to discuss available alternatives.
Proctoring data is used solely to confirm exam integrity. See our Privacy Policy for details on how this data is collected, stored, and retained.
6. Payment and Refunds
Pricing
Pricing for each course is displayed before purchase. All prices are in US dollars and exclude any applicable sales tax. Payments are processed by Stripe.
Refunds
- Full refund is available if you request it within 7 days of purchase and before starting any module content.
- No refund is available after you have started the course content or attempted the proctored final exam. This policy protects against abuse (e.g., taking the course, failing, and requesting a refund).
- Retake fees ($9.99 per attempt beyond the included three) are non-refundable once the retake has started.
- Refund requests: email info@certready.org from the email address on your account.
- Chargebacks. If you have a billing concern, contact us first. Initiating a chargeback or payment dispute with your bank or card issuer instead of following this refund process (or after you have already received a refund) is a violation of these Terms. We reserve the right to submit evidence to dispute illegitimate chargebacks, to suspend the associated account, and to invalidate any certificate issued in connection with the disputed payment.
7. Certificate
- Upon passing the proctored final exam, we issue an electronic certificate bearing a unique certificate number.
- Certificates are valid for three (3) years from the date of issuance, matching the recertification interval set by the state regulator.
- A certificate is proof of training only. It is not a license to sell alcohol, and it does not guarantee employment or advancement.
- We may revoke a certificate if we determine, after review, that the course or final exam was completed by someone other than the named student, that material misconduct occurred during the final exam, or that the certificate was obtained by fraud.
- As required by law, we transmit completion records to the relevant state regulatory agency (for example, the SC Department of Revenue). We cannot delete these records on request.
8. Business Accounts and Employer Visibility
CertReady offers business accounts that allow employers (for example, restaurants, bars, and hospitality groups) to track the certification status of staff who train through us.
For business owners
- By creating a business account you confirm you are authorized to act on behalf of the business named.
- You may distribute discount codes generated through your business dashboard to staff and prospective staff. Codes are subject to use limits and expiration set on your dashboard.
- Employee information you can see is limited to what is necessary to verify their training status (name, email, enrollment status, completion date, certificate number, certificate expiration). Quiz answers, exam answers, proctoring data, payment data, dates of birth, and home addresses are not visible to you.
- You agree not to use employee training information for any purpose other than verifying compliance with applicable training requirements and managing your own staff records.
- You agree not to coerce, retaliate against, or otherwise penalize an employee for exercising their right to unlink their training from your business.
For employees and individual learners
- Your training becomes linked to an employer only through one of the explicit paths described in our Privacy Policy (employer discount code at checkout, employer share code entered on your dashboard, retroactive claim, or administrator link based on information you provided).
- You can unlink your training from an employer at any time, on your dashboard, with no notice required.
- If you switch employers, you can re-link to a new employer through the same flow. A prior employer retains a read-only audit record that you were once linked to them, but loses ongoing visibility into your training.
- The certificate of completion is issued to you personally and is not transferable to or owned by any employer.
9. Acceptable Use
You agree not to:
- Share, distribute, reproduce, or publicly post any course content, quiz questions, or exam questions
- Use any tool, script, or third-party service to bypass progress gating, the proctored exam, or any access control
- Impersonate another person, misrepresent your identity, or use false information
- Take the course or exam on behalf of someone else, or allow anyone else to take it on your behalf
- Attempt to access accounts or data that are not your own
- Interfere with, disrupt, or attempt to reverse engineer the Service
- Use the Service in any way that violates applicable law
10. Intellectual Property
All course content, text, graphics, audio, video, infographics, software, and other materials on the Service (the “Content”) are owned by CertReady or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws. Your enrollment gives you a limited, personal, non-transferable license to access the Content for your own study — not to copy, modify, distribute, sell, or publicly display it.
11. Third-Party Services
The Service integrates with third-party providers including Stripe (payments), AutoProctor (primary online proctoring), OctoProctor (backup proctoring), Supabase (database and authentication), and Vercel (hosting). Your use of those third-party services is also subject to their own terms and privacy policies.
12. Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERTREADY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
Completing a course or obtaining a certificate does not guarantee employment, licensure, or any specific outcome. Regulatory and employment decisions are made by the relevant state agency or employer, not by CertReady.
Training only; not legal, regulatory, or professional advice. The Service provides general educational training. It is not legal, regulatory, or professional advice, and it is not a substitute for the judgment of the user, their employer, or qualified counsel. Laws and regulations change and vary by jurisdiction; you are responsible for confirming current requirements with the relevant authority. We do not warrant that completing a course will satisfy any particular legal obligation or prevent any fine, citation, or penalty.
No responsibility for the conduct of trained individuals. A certificate evidences completion of training only. CertReady does not supervise, employ, or control any student or employer, and is not responsible or liable for any act or omission of any person who has taken our training, including, without limitation, the sale or service of alcohol, over-service, service to a minor or to an intoxicated person, or any resulting injury, death, property damage, fine, citation, license action, or third-party claim (including any claim under a dram-shop, server-liability, or similar law). Responsibility for lawful operations rests solely with the server and their employer, not with CertReady.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERTREADY AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID CERTREADY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations above apply to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify and hold CertReady harmless from any claims, losses, or damages (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Service, or your violation of any law or third-party right.
15. Termination
We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms, misused the Service, or committed fraud. You may terminate your account at any time by emailing us. Termination does not relieve you of any obligations incurred before termination, and legally required records (such as certificate completion records) will be retained for the period required by law.
16. Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Informal resolution first
Before starting any arbitration or court proceeding, you agree to first email us at info@certready.org with a written description of the dispute and to give us sixty (60) days to resolve it informally and in good faith. Most concerns can be resolved this way.
Agreement to arbitrate
If we cannot resolve a dispute informally, you and CertReady agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court, except as provided below. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator has exclusive authority to resolve any dispute about the formation, scope, or arbitrability of a claim. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.
Class action and jury trial waiver
YOU AND CERTREADY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF A CLASS PROCEEDING. YOU AND CERTREADY EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Exceptions
Either party may (a) bring an individual claim in a small-claims court that has jurisdiction, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized access to or use of the Service.
Your 30-day right to opt out
You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing info@certready.orgwith the subject line “Arbitration Opt-Out” and your name and account email. Opting out affects only this Section; all other Terms still apply.
Time limit to bring a claim
To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service must be filed (in arbitration or, where permitted, in court) within ONE (1) YEAR after the claim arose. If it is not filed within that period, it is permanently barred.
Coordinated or mass filings
If twenty-five (25) or more similar arbitration demands are submitted against CertReady by or with the assistance of the same or coordinated counsel, you and CertReady agree these demands will be administered in batches of up to fifty (50) at a time. The arbitration provider will treat the first batch as bellwether proceedings, and the parties will use the outcomes to attempt a global resolution of the remaining demands before any further filing fees are due. This Section is intended to make arbitration efficient and to discourage the abusive use of mass filings; a court of competent jurisdiction may enforce it.
Survival and severability
This Section survives termination of your account or these Terms. If the class-action waiver above is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while the remainder of this Section continues to apply.
17. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. For any dispute that is not subject to arbitration, or if the arbitration agreement above is found not to apply, you and CertReady agree to the exclusive jurisdiction of the state and federal courts located in San Diego County, California, and you waive any objection to personal jurisdiction or venue in those courts.
18. General
Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages or failures of third-party providers (such as hosting, payment, or proctoring vendors), internet or power failures, acts of government or regulators, labor disputes, or natural disasters.
Severability and no waiver
If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, financing, sale of assets, or by operation of law. These Terms bind and benefit the parties and their permitted successors and assigns.
Entire agreement and survival
These Terms and the Privacy Policy are the entire agreement between you and CertReady regarding the Service and supersede any prior agreements on that subject. Provisions that by their nature should survive termination (including Payment and Refunds, Certificate, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Binding Arbitration and Class Action Waiver, Governing Law and Venue, and this General Section) survive.
Electronic communications
You consent to receive communications from us electronically, by email or by a notice posted on the Service, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.
Text messages (SMS)
If you provide a mobile phone number, you consent to receive text messages from CertReady or its agents relating to your account, enrollment, certification, and (where you have separately opted in) employer-distributed enrollment invitations. Message and data rates may apply, and message frequency varies. We do not send marketing text messages unless you separately opt in to them. You can opt out of non-essential texts at any time by replying STOP, and you can request help by replying HELP. Consent to receive texts is not a condition of purchasing any course.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the Effective Date at the top of this page. Material changes will be communicated by email or by a notice on the Service. Your continued use of the Service after an update constitutes your acceptance of the updated Terms.
20. Contact
Practical AI Solutions LLC (operating as CertReady)
Email: info@certready.org
Website: certready.org
See also our Privacy Policy.