CertReady • Practical AI Solutions LLC

Terms of Service

Effective Date: April 13, 2026

1. Acceptance

These Terms of Service (“Terms”) govern your access to and use of certready.org and the CertReady certification training services (the “Service”), provided by Practical AI Solutions LLC (“CertReady,” “we,” “our,” or “us”). By creating an account, purchasing a course, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

  • You must be at least 18 years old to create an account or enroll in a course.
  • You must provide accurate and complete information, including your legal name, date of birth, and mailing address. State regulators require this information on certificate and completion records.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Account and Accuracy

You may not share your account with any other person. One account equals one person. If we believe an account is being shared, being used to take the course for another person, or otherwise being misused, we may suspend or terminate it and invalidate any certificate issued.

You agree to keep your account information current. If your legal name or address changes before your certificate is issued, update your profile. We are required to report completion records to state regulators using the information on file.

4. Course Access and Completion

  • A course purchase grants you a personal, non-transferable right to access the purchased course until you complete it or until your access period expires.
  • You must complete the course and the proctored final exam personally. Do not have another person complete any part of the course on your behalf.
  • Progress gating requires passing each module’s quiz before accessing the next module.
  • Up to three (3) final exam attempts are included at no additional cost. A nominal $9.99 fee applies to a fourth or subsequent attempt.
  • We may update course content at any time to reflect changes in law, regulation, or pedagogy. Your completion record is tied to the version of the course you completed.

5. Proctoring Consent

The final exam is proctored using automated AI proctoring. By taking the final exam, you consent to the following, which occurs during the exam session only:

  • Activation of your device’s camera and microphone
  • Capture of a facial photograph for identity verification
  • Monitoring of your screen activity and enforcement of full-screen mode
  • Recording of flagged events and transmission of those events to CertReady for review

Proctoring data is used solely to confirm exam integrity. See our Privacy Policy for details on how this data is collected, stored, and retained.

6. Payment and Refunds

Pricing

Pricing for each course is displayed before purchase. All prices are in US dollars and exclude any applicable sales tax. Payments are processed by Stripe.

Refunds

  • Full refund is available if you request it within 7 days of purchase and before starting any module content.
  • No refund is available after you have started the course content or attempted the proctored final exam. This policy protects against abuse (e.g., taking the course, failing, and requesting a refund).
  • Retake fees ($9.99 per attempt beyond the included three) are non-refundable once the retake has started.
  • Refund requests: email info@certready.org from the email address on your account.

7. Certificate

  • Upon passing the proctored final exam, we issue an electronic certificate bearing a unique certificate number.
  • Certificates are valid for three (3) years from the date of issuance, matching the recertification interval set by the state regulator.
  • A certificate is proof of training only. It is not a license to sell alcohol, and it does not guarantee employment or advancement.
  • We may revoke a certificate if we determine, after review, that the course or final exam was completed by someone other than the named student, that material misconduct occurred during the final exam, or that the certificate was obtained by fraud.
  • As required by law, we transmit completion records to the relevant state regulatory agency (for example, the SC Department of Revenue). We cannot delete these records on request.

8. Acceptable Use

You agree not to:

  • Share, distribute, reproduce, or publicly post any course content, quiz questions, or exam questions
  • Use any tool, script, or third-party service to bypass progress gating, the proctored exam, or any access control
  • Impersonate another person, misrepresent your identity, or use false information
  • Take the course or exam on behalf of someone else, or allow anyone else to take it on your behalf
  • Attempt to access accounts or data that are not your own
  • Interfere with, disrupt, or attempt to reverse engineer the Service
  • Use the Service in any way that violates applicable law

9. Intellectual Property

All course content, text, graphics, audio, video, infographics, software, and other materials on the Service (the “Content”) are owned by CertReady or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws. Your enrollment gives you a limited, personal, non-transferable license to access the Content for your own study — not to copy, modify, distribute, sell, or publicly display it.

10. Third-Party Services

The Service integrates with third-party providers including Stripe (payments), AutoProctor (primary online proctoring), OctoProctor (backup proctoring), Supabase (database and authentication), and Vercel (hosting). Your use of those third-party services is also subject to their own terms and privacy policies.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERTREADY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Completing a course or obtaining a certificate does not guarantee employment, licensure, or any specific outcome. Regulatory and employment decisions are made by the relevant state agency or employer, not by CertReady.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERTREADY AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID CERTREADY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations above apply to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold CertReady harmless from any claims, losses, or damages (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Service, or your violation of any law or third-party right.

14. Termination

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms, misused the Service, or committed fraud. You may terminate your account at any time by emailing us. Termination does not relieve you of any obligations incurred before termination, and legally required records (such as certificate completion records) will be retained for the period required by law.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the Effective Date at the top of this page. Material changes will be communicated by email or by a notice on the Service. Your continued use of the Service after an update constitutes your acceptance of the updated Terms.

17. Contact

Practical AI Solutions LLC (operating as CertReady)
Email: info@certready.org
Website: certready.org

See also our Privacy Policy.